Return and Privacy Policy

The Shelf Factory

This is a header of a 5 foot long Galley Rail Wood Shelf Unit with The Shelf Factory and our website address at www.shelffactory.co


We are The Shelf Factory and We Make and Sell Quality Decorative Wood Shelving and Wood Shelf Brackets, Custom Assembled Wooden Shelf units. We make our Wood Shelf Brackets in many styles, Wood Fan Brackets, Wood Curtain Brackets, Wood Gun or Rifle display Brackets, Wood Corbels, even some unusual custom items. We specialize in making heirloom quality wood shelf units tailored to your specifications and will make them to fit your needs. We make everything the old fashioned way, one at a time. We sell to the general public and there is no minimum order.
Proudly Made in USA in North Carolina.

We have been on the internet since August of 2001 and we were found at www.shelffactory.com and www.theshelffactory.com . Due to the problems caused by our previous Website provider changing their terms and shutting down our website, through no fault of ours, we forced to change to a new website hosting company to our new website, www.shelffactory.co and abandon the old website addresses.

Return Policy

We accept credit card payments only through PayPal for unfinished standard wood shelves and wood shelf brackets. Standard items on the website are listed with a code number and a price. We make all of our items to order to ensure quality control and to avoid unnecessary inventory of products. We take great care in completing your order as listed on the website to ensure that you get exactly what you ordered. We will accept returns as a courtesy although we do not stock our items as noted.

If you wish to return an item for credit we impose a 15% restocking fee on the items purchased. We do not refund any shipping and handling charges and you will be responsible for returning the item at your expense. Any item returned should be shipped insured as we must receive them in the original resaleable condition. The items will be inspected for damages or alteration and once they are checked then we will send you a refund thru PayPal or the method you paid for your order.

Custom orders are: stained/painted. assembled units, custom shelves/brackets or any item that is not listed with code number on website. We do not make any refunds for custom items after shipment unless damaged during shipment, see below. We begin working on Custom orders almost immediately. If we receive a payment for any order that is deemed "Custom" you have 3 business days to cancel the order and request a full refund. Also, Any changes you want made to your order after receiving payment may be subject to an additional charge and require an additional payment for those changes. After that time, if you, the customer, request a refund for any reason other than something that is clearly our, The Shelf Factory's fault, we will have to impose a 20% Cancellation fee on amount paid for the product only and we will refund your amount paid less the fee . We have to do this as we will have to resell the order at a significant discount to cover losses of time and material. We also reserve the right not to make any refunds at all, due it's resalability. We will try to work with you as to the disposition of the order.

We ship our items by packing them with great care to ensure that they are not damaged in shipment. If in the unlikely event you receive any item damaged in transit you must save all packing materials and contact us at customerservice@shelffactory.co immediately so we can start the claims process. We reserve the right to replace or refund any item damaged in shipment although we will take advisement as to what you decide.

Please Note: Any order returned to us as undeliverable to the address you supplied, you will be responsible for the additional Shipping charges to re-ship your order to you. The cost will be the same as you originally paid in your order. You will be billed for the charges and must be paid before the package(s) is/are re-shipped.


Privacy Policy

We absolutely do not use your e-mail address or any other information for anything other than for our own use, PERIOD. Note: If you send us an e-mail about your order after you receive it, We may place your comments somewhere on our website and we do not post any information other than, the date we recieve your comments, your first name, last initial and State where the order was shipped.

LINKS TO OUR OTHER PAGES BELOW

(1) The Shelf Factory Homepage

(2) Our New Wood Shelf Bracket Page

(2) Wood Shelf Brackets
Carpenter Style
Colonial Style
Cottage Style
Scroll Brackets
Contemporary Style
Concave
Mediterranean Style
Shaker Style
Ranch Style
Custom Brackets and Corbels


(3) Wood Shelves
  (3a) Solid Loose Lay Wood Shelves
  (3b) Wood Pedestal Shelves

(4) Ordering information

(5) Plate Rails, Gun Brackets

(6) Custom Wood Framed Mirrors

(7) Curtain Brackets, Fan Brackets and Scroll Brackets

(8) More Custom Order Examples Page 1

(9) More Custom Order Examples Page 2

(10) Custom Galley Rail Wood Shelf Units

(11) Product Price List

(12) About The Shelf Factory

(13) More Customer Comments

(14) Return and Privacy Policy

(15) Contact Us

(16) Proof of our Standard Wood Shelf Bracket's Strength

(17) Why we use only Southern Yellow Pine.

(18) Site Map



customerservice@shelffactory.co

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